Refund Policy
Usa Wholesale Perfume
Thank you for shopping with Usa Wholesale Perfume. We want you to be completely satisfied with your purchase. Please read our Refund Policy carefully before placing your order.
1. Damaged in Transit
If your perfume is damaged during shipping, we will compensate you immediately. We take full responsibility for products that arrive broken, leaking, or damaged due to transit.
To request compensation for a damaged item, please contact us at zhimeilucky@gmail.com within [3] days of receiving your order. Please include:
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Your order number
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A description of the damage
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Clear photos or video of the damaged product and its packaging
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A photo of the shipping label and outer box, if possible
Once we review your request, we will arrange a replacement, a full refund, or another suitable compensation as quickly as possible. You do not need to return the damaged item unless we specifically ask you to.
2. Returns and Exchanges
Due to the nature of perfume products, we generally do not accept returns or exchanges for opened, used, or unsealed items. If you received the wrong item or a defective product, please contact us within [I2] days of delivery, and we will make it right.
Returns or exchanges may be accepted only in accordance with this policy and at our sole discretion. Items must be unused, unopened, and in their original packaging to be eligible.
3. Refund Method
Approved refunds will be issued to the original payment method used at checkout. Refund processing times may vary depending on your bank or payment provider, but typically take [5–10] business days after approval.
4. Shipping Charges
Original shipping charges are generally non-refundable unless the issue was caused by us, such as a damaged, defective, or incorrect item. If we request that you return an item, we may provide a prepaid return label or reimburse reasonable return shipping costs at our discretion.
5. Order Cancellations
Please review your order carefully before submitting it. Once an order is accepted, we may be unable to accommodate cancellation requests. If you need to cancel an order, please contact us as soon as possible at zhimeilucky@gmail.com, and we will do our best to assist you.
6. Late or Missing Refunds
If you have not received a refund after approval, please first check your bank account again, then contact your credit card company or bank, as processing times may vary. If you still have not received your refund, please contact us at zhimeilucky@gmail.com.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Usa Wholesale Perfume
Email: zhimeilucky@gmail.com